We know how important it is to get your setup gear fast — that’s why we process every order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Once shipped, you’ll receive an email with your tracking number so you can follow your order every step of the way.

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Estimated Delivery Times

• United States: 7–15 business days

• International: Coming soon — we’re expanding soon to more regions!

Shipping times may vary depending on customs or carrier delays, but we’ll always do our best to keep you updated.

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Shipping Costs

Shipping rates are automatically calculated at checkout.
From time to time, we offer free shipping promotions, so keep an eye on our socials and newsletter for updates.

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Lost or Damaged Packages

If your order arrives damaged or doesn’t show up, contact us at support@shoplumescape.com with your order number.
We’ll work with you and our carriers to resolve it as quickly as possible.

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Order Changes or Cancellations

Need to make a change? Contact us within 24 hours of placing your order — once an order is shipped, we can’t guarantee modifications.